CSAT 2022

Epicenter Annual Customer Satisfaction Survey

In our endeavor to constantly improve our service to all our customers, we would like to get your feedback on Epicenter’s Services.

We would appreciate if you could find some time to fill out this brief feedback form as it will help us understand any opportunities for improvement in our services.

Feedback Form

1. The events leading to ramp up are managed well and within acceptable timelines

2. The reports required are sent on time, are complete and error free

3. The agreed upon targets are met.

4. There is flexibility in accepting changes.

5. Changes required are incorporated without impacting targets / results.

6. The communication channels are well defined.

7. The personnel who service the end users function satisfactorily.

8. The call handling skills of the Executives (Customer Relationship Associates/Customer service executives) is adequate.

9. The executives adhere to professional standards of conduct

10. The executives dedicated to my process act in my best interest

11. The personnel who communicate have complete information and are consistent with each other.

12. Queries are responded to as per commitment.

13. The Relationship Governance was satisfactory

14. Issues are resolved on time and to satisfaction

15. The connectivity uptime is as per agreed norms.

16. Connectivity / hardware issues are resolved as per standards.

17. The facilities and infrastructure provided are as per acceptable standards.

18. Epicenter and its employees strive to make a positive contribution to my business

19. Please rate your overall satisfaction level with our relationship

20. Incase of an opportunity, How likely are you to refer our services to other contacts.

21. YOUR SUGGESTIONS / FEEDBACK TO IMPROVE THE RELATIONSHIP GOVERNANCE

22. ANY OTHER SUGGESTIONS / FEEDBACK

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