July 19, 2022

Omnichannel Customer Experience and Conversational AI

When an organization makes a human connection as opposed to a digital one, it creates an empathetic platform for building a sustainable and meaningful long-term relationship […]
July 7, 2022

Delivering Superior Customer Experience

Customer Lifecycle Management (CLM) at Epicenter The traditional approach and cost optimization to Customer Relationship Management is morphing into a new concept of Customer Lifecycle Management. […]
August 17, 2021

Data-driven strategies for transforming operations and providing better customer experience

Being data-driven can help organizations improve their processes, drive better decision-making, provide better customer experience and eventually enabling improved business outcomes. Data-driven strategies use data to […]
August 17, 2021

Robotic Process Automation (RPA): Towards increased operational efficiency and valuing human intelligence

The financial and banking business is growing in leaps and bounds, and a technological edge will help businesses be efficient and competitive while enhancing their customer […]
August 17, 2021

Bringing customer-centricity to back office processes

Digital transformation of processes needs an end-to-end transformation for providing a better customer experience. That is both customers facing front end processes and backend processes. It’s […]
August 17, 2021

Process automation for operational efficiency and better customer experience

By introducing automation, organizations can offer a better customer experience while improving process efficiencies and productivity. To get the full benefit of automation, it’s important to […]